DMS FAQs: Answers to Your Common Queries

Frequently Asked
Questions

Dynamic Merchant Solutions is committed to providing you with the best possible customer service. If you need additional support, please contact us at [email protected] or (800) 340-3671.

Signing Up

Device Setup

Pricing

How do I sign up with Dynamic Merchant Solutions?

Please reach out to our sales team to begin your application. Once you have been approved, your sales rep will walk you through the process of selecting your necessary hardware, POS, and other needs, depending on your business.

Do I need a merchant account?

Yes, you must open a merchant account with Dynamic Merchant Solutions in order to process payments through our network.

Can I accept credit cards without buying your hardware?

Yes, we offer payment solutions that work with your existing hardware. Talk to our experts for complete details.

How long does it take to receive hardware?

Once your application is approved, we’ll ship your new system overnight within one business day.

How fast will I get paid?

The timing of deposits depends on your bank. You should generally see deposits in your account within 1–3 business days.

I’m having trouble setting up my system, how can I fix this?

Please call our customer service team at (800) 340-3671. They are available 24/7 to help you with any hardware or software issues you may encounter.

How can I add more devices or accessories to my existing system?

To add accessories or devices to your system, contact your account manager. Please contact us at [email protected] or (800) 340-3671.

How much will I pay in fees?

Your fees depend on the card types you charge and may even be impacted by your business type, if you’re considered a high risk industry. To get an exact quote, please contact our sale team at [email protected] or (800) 340-3671.

There’s an unexpected charge on my account, how do I find out more information?

If you have reviewed your statement and still have questions, please contact us at [email protected] or (800) 340-3671.

I am getting chargebacks, how can I resolve this?

If a cardholder or issuer disputes a transaction, you may receive a chargeback. If you receive a chargeback, we will notify you with details about the chargeback and advise you on next steps.

I think there are fraudulent transactions on my account, how can I resolve this?

Please reach out to our customer service team so we can review the fraudulent transaction details and determine next steps. Contact us at [email protected] or (800) 340-3671

The Best Merchant Services in
Los Angeles

Whether you are processing payments in-store, online, or keyed in a virtual terminal, you’ll get
the best rates with Dynamic Merchant Solutions.

No application or setup fees

No hidden fees

No monthly fees

In-Person (Average)

1.92%+8¢

Average PIN-Debit Rate 0.91% +8^¢

Keyed & Online (Average)

2.38%+25¢

What Our Clients Say
About Dynamic Merchant Solutions.

We’re a leading merchant services company in Los Angeles

Angelina T

I switched to Dynamic Merchant Solutions over a year ago and could not be more satisfied. Their rates are extremely low and they were able to save me over $3000/year in processing fees. I cannot believe how much I was overpaying before for the same exact service.

Paul J

It's amusing to find myself writing about a merchant service, but it is so refreshing working with a company such as DMS. There service and responsiveness are top notch and they take a can-do customer first approach. You feel you are in good hands for not the short term, but long term. Thank you Sid!

Amna S

Very friendly staff, great customer service and best rates available in town .. I shopped through bunch of places but was always fooled by hidden charges. Dynamic merchant is awesome who offered best pricing and excellent service.

Ali A

I’ve been doing business for 20 years and never found a merchant company who is as honest as Dynamic Merchant Solutions. Their price structure is very simple with EXCELLENT rates and NO HIDDEN FEES. I highly recommend them for all your credit card needs and services. You wouldn't be disappointed.

Start Selling with

Dynamic Merchant
Solutions.

Request a free quote from a top merchant payment
service in Los Angeles.

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Frequently Asked
Questions

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The Best Merchant Services in
Los Angeles